What Is The Drop Report

The drop report is a set of 5 questions that are asked after somone drops the ball. These questions help to process what happened, understand the effect, and aid in ensuring the ball does not get dropped again. 

Background Information

The team at the Orange Cube Group, an online marketing team based outside of Detroit Michigan, are great at getting things done. On occasion however a ball or two does get dropped. The leadership team lead by Spencer Field started putting together retroactive reviews and that over time these formats where processed into this Drop Report. 

Drop Report has now been shared with the local entrepership community and is constantly being updated from the feedback of users. 

 

 

How Do I Use Drop Report?

Drop Report is just a list of five questions you ask after the ball drops. There is really not of explaintion needed but we do get asked for a user guide every so oftne. 

Step 1: Drop a proverbial ball. 

Step 2: Answer the questions in Drop Report honestly. 

Step 3: Take any actions steps. 

Step 4: Move on with life and stop replaying the story in your head. 


 

Here are some tips when using Drop REPORT

  • Ask these questions in an interview format so the dropper can verbally process and follow-up questions can be asked. 
  • Don't us Drop Report as a tool to shame, criticize or punish team members. 
  • Present Drop Report as a way to help the dropper. 
  • Share a completed Drop Report with the person that was most affected to show you have processed the event thoroughly. 
  • Add Drop Report to your on boarding process and ask HR to change it around. 
 

Start Using Drop Report

While you could process through these questions in your head we have found that externalizing the answer can increase the effectiveness of Drop Report. Each team processes differently which is why there are now several formats available below for your teams use. 

Question 1: Tell me what the drop is in one sentence?

Question 2: What was the impact of the drop?

Question 3: Why did the drop happen?

Question 4: What needs to be done to clean up the mess the drop caused?

Question 5: How can you reduce the chances this same type of drop will happen again?

 
 

Drop Report PDF

If you are feeling old school download a PDF copy of Drop Report for your use here.

Drop report Google Form

The Orange Cube team uses a Google Form to keep all of our reports in one place for the team leaders to look over an learn from.